Supporting organisations to improve human and organisational performance

Transform your organisation's approach to safety

What is HOP?Find a Course

Every organisation and the people within it have extraordinary potential to thrive

The key to tapping into this potential is cultivating environments where we can learn and improve. When we treat people as humans and incorporate system improvements, we achieve better outcomes.

Human and Organisational Performance illustration

What is HOP?

Human and Organisational Performance – or HOP – is a contemporary perspective on improving work. It's a fundamental shift in our attitude towards safety and workplace performance. By learning from our workers, we better understand 'work as done' instead of 'work as imagined'. This improves working relationships and enhances safety and organisational performance.

Learn about HOP

Strengthening Safety
Leadership

Safety Leadership focuses on creating the conditions for people to contribute, learn and work safely. Policies, procedures and controls remain important. But they can't anticipate every situation people will encounter. This is where Safety Leadership becomes critical. When organisations strengthen Safety Leadership capability, safety begins to shift from something owned by the safety department to something people throughout the organisation understand they can influence.

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Trusted by leading companies across Australia, New Zealand and the world.

Ventia logoUCI logoSunshine Coast Council logoElders logoCanadian Natural logoDowner logoChevron logoSquadron Energy logoTrans Mountain logoDepartment of Corrections logoDigital Realty logoBapco logobp logoSaputo logoBHP logoHolcim logoAnsell logoPerenti logoABB logoCHEP logoWoodside Energy logoCleanaway logo
Leading the way

What's our story?

HOPLAB introduced Human & Organisational Performance (HOP) to Australia and New Zealand in 2017, broadening the conversation around safety with complementary approaches that challenged conventional thinking.

Since then, we've helped organisations embrace approaches to safety, innovation and leadership that focus on understanding how work happens, creating the conditions for greater resilience and performance.

We partner with organisations from diverse industries around the world, guiding frontline leaders and decision-makers to reflect, learn and grow – harnessing the potential within their people.

About HOPLABMeet the Team
The HOPLAB team
Very well-run course. Becky was a great trainer and very knowledgeable in the area as well as being easy to learn from and interact with. The course content was really good, and I have come away with a lot of great learning and tools to implement within our organisation.

3 Day HOP & Learning Teams

Perth, Australia

I really appreciated the way the five HOP Principles were presented, as well as the opportunity to discuss them with the other participants. The pace of the training and the mix of teaching, discussion, and short video clips were excellent. Since I was joining from Poland, it meant staying up through the entire night—but I made it!

1 Day HOP Fundamentals

Virtual

An excellent course. Understanding the HOP principals was a game changer into how we have approached learning from operations. Highly recommend if you have the chance to attend.

1 Day HOP Fundamentals

Brisbane, Australia

The program genuinely challenged and changed the way I think about leadership, safety and how we work through difficult problems. I have already found myself applying it in practice, and I am looking forward to continuing that journey.

Safety Leadership Program

In-House

This course was possibly the most engaging, informative and practical course that I have attended for a very long time. We will work to apply the learnings in our workplace.

3 Day HOP & Learning Teams

Wellington, New Zealand

Really appreciated the opportunity given to all participants to engage openly with questions, comments, anecdotes and/or stories. Definitely enhanced my learning and overall experience.

3 Day HOP & Learning Teams

Calgary, Canada

Very well-run course. Becky was a great trainer and very knowledgeable in the area as well as being easy to learn from and interact with. The course content was really good, and I have come away with a lot of great learning and tools to implement within our organisation.

3 Day HOP & Learning Teams

Perth, Australia

I really appreciated the way the five HOP Principles were presented, as well as the opportunity to discuss them with the other participants. The pace of the training and the mix of teaching, discussion, and short video clips were excellent. Since I was joining from Poland, it meant staying up through the entire night—but I made it!

1 Day HOP Fundamentals

Virtual

Start your learning journey

Learning Teams Guide coverGuide

Learning Teams Guide

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Better Questions Guide coverGuide

Better Questions Guide

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Pitching HOP Guide coverGuide

Pitching HOP Guide

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Walk-Through Talk-Through Guide coverGuide

Walk-Through Talk-Through Guide

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HOP Journey Map coverGuide

HOP Journey Map

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Micro Experiments Guide coverGuide

Micro Experiments Guide

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